Experience

Navigating Reviews and Enhancing the Seoul Street Experience

At Seoul Street, we value every single review and piece of feedback our customers share. As Trichy’s first Korean restaurant, we understand that Korean flavors and dishes can be new and unfamiliar to many in our community. From fermented kimchi to our unique preparation methods, we know our food may sometimes surprise – and sometimes delight – in unexpected ways. Here, we’d love to share some insights into common review topics and ways we’re working to make every visit or delivery from Seoul Street the best it can be!

Understanding Different Tastes and Preferences

Korean cuisine offers flavors and textures that are unique and sometimes an acquired taste, especially for those unfamiliar with dishes like fermented kimchi. For some, the tangy, bold flavor of kimchi is a highlight, while others may initially find it surprising. Our goal is to provide authentic Korean experiences, including those “acquired taste” elements that are beloved in Korean households.

We recognize that taste preferences vary widely, and we love that our customers feel comfortable sharing their honest opinions with us. We’re always happy to answer questions about any item on our menu to help our guests decide what’s best suited to their palate!

Common Misunderstandings with Dishes

Some of the feedback we receive on Swiggy and Zomato reflects misunderstandings about certain dishes, and we’re here to clear up a few common ones:

- Bibimbap vs. Noodles: Bibimbap is a Korean rice dish that’s vibrant and full of fresh vegetables, meat, and our signature gochujang sauce. Sometimes, customers order it expecting noodles, as rice-based dishes are less common in some contexts. We encourage everyone to check the descriptions before ordering, as they provide a helpful rundown of each dish’s ingredients and flavors.
- Korean Corn Dog Preparation: A Korean corn dog is a popular street snack with a crispy coating, often deep-fried for that satisfying crunch. Some reviewers have noted surprise at the deep-fried nature, but this is the traditional preparation, adding to its authentic taste and texture.

We strive to keep all our menu descriptions clear and accurate on Swiggy and Zomato, helping our guests make informed choices and avoid surprises.

Addressing Honest Mistakes and Feedback

Running a kitchen can get hectic, especially during peak hours, and while we always strive for perfection, occasional oversights happen. If we accidentally forget an add-on or make an error with an order, we’re quick to take responsibility and provide a solution. Our team is genuinely committed to customer satisfaction, and we’ll always work to make it right.

In cases where a customer leaves a rating of three stars or less, we make it a point to reach out, understand what happened, and correct it wherever possible. If you’ve had an experience that wasn’t up to par, please let us know directly – we’re more than happy to address it and ensure your next experience is as delightful as it should be!

Tips for Ordering on Swiggy and Zomato

As a small way to ensure your order meets your expectations, here are a few tips:

Read the Dish Descriptions: This helps you get a full sense of what each dish entails, including any unique flavors or ingredients. Our descriptions highlight the key elements of each item to avoid surprises.
Contact Us Directly for Clarification: We’re here to answer any questions about ingredients, cooking methods, or serving styles. If you’re unsure about a dish, a quick chat with our team can provide clarity.
Order Directly for Lower Prices: We offer our own delivery service, which doesn’t include aggregator fees. When you order directly from Seoul Street, you can enjoy the same items at approximately 40% less than third-party platforms.

Celebrating Feedback and Constant Improvement

We’re committed to using feedback to grow and adapt. Korean food is relatively new to Trichy, and we’re excited to introduce it in a way that’s both authentic and approachable. Your feedback is incredibly valuable to us, whether positive or constructive, and we appreciate each person who takes the time to leave a review or message. Our aim is to create a vibrant and welcoming place where everyone feels excited to try something new and explore the flavors of Korea.

Thank you for being a part of our journey, and for helping us bring a little taste of Korea to Trichy. We’re grateful for every review, every message, and every visit – and we look forward to serving you soon at Seoul Street!